We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Refunds for damages and issues:
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and rectify the situation. If the item you have ordered arrives and is in someway faulty or damaged, and we are able to confirm this through evidence provided (images/video) you will be offered the choice of a full refund or complete replacement. To initiate this process, please contact hello@coveside.com.au

Depending on the damage or particular issue, we may require you to return the product to us (in Western Australia). This will be evaluated on a case by case basis.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@coveside.com.au.

Refunds or replacements relating to home decor products: (prints, wall prints, framed prints, canvas prints etc).Please note, we aim to be as lenient, accomodating and helpful as possible, especially when there is an issue due to production. However, refunds due to damages or production issues will need to be flagged with Coveside and actioned within 72 hours of your print showing "delivered" on the freight tracking system. This is to assist us in reducing any claims for parcels that are left outside or damaged occuring later in the hanging process etc.

Lost or missing delivery:
All of our deliveries are tracked, however in the rare event of a package going missing, please contact us hello@coveside.com.au and we will do our best to rectify by either sending a new order or offering you a refund. Please note - your delivery will need to be deemed officially lost by Australia Post, and not just delayed. Unfortunately some parts of rural Australia experience abnormally long wait times at various times throughout the year. 

Incorrect delivery address:
Please check your delivery address is spelt and entered correctly into the required shipping section of your order, as Coveside are unable to refund or reship items to a customer who has entered in an incorrect address. If Aus Post or any of our freight partners delivers to your address and it requires a redirect, or the alloted time for pickup ellapses, the product will be sent back to Coveside or our printing partner. Additional freight fees (and extra time) will apply for any re-delivery requirements should you opt for a redelivery. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@coveside.com.au. Please note that returns will need to be sent to our business hub in Geraldton WA, if you are required to return the product we will provide the return address during the process.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@coveside.com.au.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), customised products (such as special orders, made to order or personalized items - often our home decor print products fall into this), and personal care goods (such as beauty products) but please contact us to discuss. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items, clearance items, end of line products or gift cards. Gift cards are valid for 3 years from the date of purchase.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

14 day cooling off period (Only applies to European Union).
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.